Refund & Cancellation Policy

You may request a full refund of an enrollment within 14 days[OWNER TO CONFIRM] of the purchase date, provided the enrollment has not been used substantially.[OWNER TO CONFIRM] Dates are measured in the academy’s time zone (America/Vancouver). Requests after the window, or for enrollments that have expired, are at the academy’s discretion.

Refunds are handled by the academy on request; there is no self-service refund in the portal. Email support@spreadasmileacademy.ca from the address on your account, giving the course name and the approximate purchase date. We will confirm the request within five business days and, where it is approved, refund the full amount to the original payment method through our payment processor. Banks typically show the refund within 5–10 business days.

A refund does not automatically end your access. When a refund is issued, our payment processor records it and the academy then ends your enrollment for the refunded course by hand, normally on the same business day; until that is done your access continues unchanged. Once the enrollment is ended, the course materials, including any mock examination in progress, are no longer available. Your account remains open so that you can purchase again later.[OWNER TO CONFIRM]

Enrollments are for a fixed term and end automatically on their expiry date; there is no recurring subscription to cancel. Refunds are for the full enrollment amount only: we offer no partial refunds at launch, and no refund is given for the unused part of a term, for an enrollment ended because of a breach of the Terms of Use (including account sharing or redistribution of content), or where access was already restored or extended at your request.

If a technical fault on our side prevents you from using a course for a significant period, contact us: we will extend the enrollment or, where that is not practical, refund the enrollment in full.

Questions about this policy: support@spreadasmileacademy.ca. Nothing in this policy limits any right you have under applicable Canadian consumer protection law.[OWNER TO CONFIRM]